Case Studies

Case Study 3 - Distributing and Wholesaler


New Market Waste was hired to manage the garbage and recycling for one of the largest group purchasing organizations in the nation and focused on the $400 billion foodservice distribution industry.



The Company wanted New Market Waste Solutions to develop and rollout a comprehensive and consistent program for all of its waste and recycling needs at its branches across the country.  In addition, the Company wanted to reduce its overall garbage and recycling costs, control the services at its facilities nationwide, and maximize the value of all potential recycling rebates to the Company. 



New Market Waste performed on-site waste audits at many of the client’s locations to better understand the scope of the Company’s business, the size and physical layout of the facility, and current services being provided by the existing vendors.  We also met with facility managers and stakeholders to discuss our findings and recommendations, obtain buy-in, and develop an implementation timetable.

Through New Market’s expertise, we were able to substantially reduce the Company’s garbage costs and maximize recycling rebates which were accomplished by installing the appropriate equipment (i.e. garbage bins, compactors, balers) for each site, rightsizing service levels, adding or expanding recycling efforts where appropriate and available, and aggressively negotiating the rates with the vendors.  In addition, we provided the Company with a “one-stop shop” for all their garbage and recycling needs with 24/7 availability, a single point of contact, and immediate attention to all of their needs.    



New Market successfully:

  • Developed and rolled out a comprehensive garbage and recycling program for nearly 500 client locations across the country
  • Generated savings of 34% for actual services provided thereby reducing the clients garbage and recycling costs by nearly $1.9 million annually
  • Consolidated hundreds of monthly hauler invoices into one consolidated New Market invoice resulting in an estimated $46,000 savings to the Company from reduced internal processing costs
  • Developed a customized monthly report/invoice providing the client with all necessary data related to the garbage program and sustainability efforts for their internal reporting purposes   
  • Established a consistent and appropriate service level program maximizing the quality of service while minimizing costs and any disruption in day to day operations
  • Created and implemented an equipment program that includes all routine maintenance and minimizes downtime, costly repairs and other “surprise” costs
  • Increased the volume of recyclable material removed from solid waste stream to minimize hauling/landfill costs and maximize recycling rebates ($150,000 annually) back to the customer while enhancing corporate sustainability/”green” initiatives 
  • Negotiated rates that have enhanced budgets by stabilizing monthly costs and limiting or eliminating the Company’s exposure to the ever increasing fuel costs 
  • Minimized risk with fewer certificates of insurance ensuring adherence to terms and conditions



Case Study 2 - Retail Bank


New Market Waste was originally approached by a large retail bank in the summer of 2008.  After several meetings and a RFP, the bank hired New Market Waste Solutions in August of 2008.  Initially, New Market’s mandate included 300 properties which have steadily grown to nearly 800 properties and still climbing through new branch development and bank acquisitions.  



New Market was tasked with generating savings, right sizing containers and service levels, minimizing the number of vendors, where appropriate, and consolidating invoices into a single monthly invoice.  Another task was to identify and place dumpsters at branches where the janitorial company would take “bank” trash to random dumpsters which created a high security risk for the bank.  Prior to hiring New Market Waste, the bank was using approximately 200 haulers and sending multiple invoices to various addresses.  In addition, the service levels were highly inconsistent for solid waste removal across the banks portfolio which needed to be addressed.



New Market performed detailed waste audits at various sites to understand the waste composition.  From there, we developed plans based on the different real estate facilities and made recommendations to the facility managers.  Our recommendations, offered to the facilities, were geared to maximize savings while not interfering with day to day operations for the bank.  Once the service levels were approved by the bank, New Market implemented and oversaw the service changes.  We communicated all changes prior to and ensured a smooth transition.  New Market already has a selection and bid process with its preferred vendors.



New Market successfully implemented:

  • Reducing the number of haulers to less than 100
  • Reducing the number of invoices to ONE easy to read invoice that was customized to capture all the data the bank needed to track for their internal corporate reporting.
  • Consistent and appropriate service levels at each branch maximizing savings and minimizing/eliminating any disruption to the individual bank branches.
  • Generated savings well over 31% or $372,000 annually for actual services provided, plus an additional annual savings of $57,000.00 of internal costs through the consolidation of nearly 800 invoices into a single invoice from New Market.    


Additional Benefits for the Bank

  • Single source for all garbage and recycling needs including 24/7 access for all service related requests via toll-free number and/or email.
  • Ability to switch haulers without changing the master company
  • Reduction of vendors which results in ease of inventory control
  • Ease in performing service level audits to ensure the right size containers and service frequency
  • Budget maintenance – fixed monthly cost (with no fuel fluctuations)
  • Minimized risk with fewer certificates of insurance ensuring adherence to terms and conditions
  • Easier management of budgetary accruals and year-end close out (due to fewer suppliers)



Case Study 1 - Wood Recycling

Charlotte, NC



The site in this case study presently generates approximately 75 tons per month of bulky wood crates of various odd sizes.  Material is currently delivered by various personnel throughout the day during three shifts to an open area for removal.  Due to the metal bolts, brackets and plastic wrapping contained within the crates, the material was not able to be recycled on a consistent basis leaving most of this wood crating material to be taken to a landfill.  As part of the company's commitment to sustainability, the company was challenged with developing a plan to recycle the wood material at no additional cost to the customer.



The company utilized New Market Waste Solutions to develop and initiate an aggressive recycling program.        In order to guarantee the success, the company authorized New Market Waste to provide on-site personnel to remove all non-recycling materials so that end product was "wood material" and able to be recycled vs. being shipped to a landfill.  With the additional personnel, New Market Waste was better able to remove the metals and plastic to insure only "wood material" would remain which could be easily recycled.  This "clean" wood material is taken by fork lift and stacked to achieve maximum density.  It is then hauled to a wood recycling facility where it is ground into mulch and bio mass.  The metal bolts, plastic and paper extracted from the wood is then recycled separately.  As part of the continuing recycling efforts at this location, the company increased the recycling inside the office to expand the program to include bottles, cans, and paper recycling.



Since implementing on-site personnel for the wood recycling, the company's recycling program has experienced the following improvements:

  • Wood recycling increased from 96 tons to 477 tons annually
  • Of 477 tons, 69 tons were reusable pallets
  • Due to efficiencies, fewer pickups were required, resulting in less CO2 emissions
  • Due to recycling of materials, the savings realized in refuse costs have offset the labor required for the program
  • Additionally, annual trash expense is expected to be reduced for a 2011 savings of approximately $7,200

24/7 customer support:   1-800-670-7747

Charlotte office:   704-632-9934 phone / 704-632-9936 fax

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