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Robert Ryan

Founder and CEO

rryan@newmarketwaste.com

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Rob founded New Market Equipment Co. in 2000, which currently does business under the name New Market Waste Solutions, and is headquartered in Charlotte, NC. Rob has strived to create a waste services and recycling brokerage firm that is national in scale and provides commercial customers with unparalleled customer service at significant cost savings. Rob has over 18 years of national waste and waste management experience. In 1992, he founded and built a top tier management company, Eco Tec Management Services. Eco Tec serviced and supported over 20,000 locations across the country and managed more than $30 million in annual revenue. Eco Tec achieved an unprecedented client satisfaction rating and Rob sold the industry leading company in September 1999 to pursue other interests which ultimately led to the startup of New Market Equipment Co.

 

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Kevin LeSage

Partner and CFO

klesage@newmarketwaste.com

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Kevin joined the New Market Waste team in 2009 as Chief Financial Officer and co-owner/partner.  Kevin came to New Market after nine years with First Union, Wachovia Securities, and Wells Fargo where he was a Sr. Vice President/Director in the Capital Markets Division. His experience was within the Fixed Income group where he was a Sr. Industry Analyst covering the Chemicals, Metals/Mining, Lodging, Business Services, and Casino/Gaming industries. Prior to banking, Kevin was a Management Consultant in the Washington D.C. area for six years working with various branches of the Department of Defense. Kevin was a financial consultant for the Navy with top secret clearance and worked on budgeting for the Department of Defense weapons programs that were in response to the first Gulf War. He is proud to say he was offered a position at the Pentagon with another firm, but he declined to return to school for his MBA. Kevin’s credentials include undergraduate degrees in Accounting and Finance, the CPA, and a MBA in Finance and Operations.

 

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Stephanie Buie

Vice President of Business Development

sbuie@newmarketwaste.com

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Stephanie joined the New Market team in 2015 as Vice President of Business Development. Stephanie came to us after 11 years of waste and recycling experience with both a direct hauler and a consulting firm. She has a proven track record of penetrating large competitively held accounts by utilizing a consultative selling approach. Although her background was focused on commercial real estate owners and managers, she has experience handling programs for various segments in the industry on both on a local and national level. Stephanie graduated in 2003 from the University of North Carolina at Chapel Hill with a B.S. in Journalism and Mass Communications with a focus on Public Relations. In addition to spending time with her family, Stephanie is a voracious reader and writer. She has also been a vegetarian since the age of 12.

 

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Steve Reichenbach

Chief Technology Officer

sreichenbach@newmarketwaste.com

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As Chief Technology Officer, Steve is responsible for New Market Waste Solution’s current technology solutions, as well as heading up a major business and technology transformation program that will deliver a superior experience to customers and haulers. In addition, he plays a key role in strategic business planning and development, global expansion, and revenue growth. Steve brings over 30 years experience leading financial, operational and technology-related transformations across a multitude of business domains, including Legal Case Management, Mortgage Securities Trading and Operations, CRM, Accounting, Human Resources and Treasury.
Before joining New Market Waste Solutions, Steve worked for Ernst & Young in the digital architecture practice assisting Fortune 100 companies modernize business and technology strategies and solution architectures. Prior to Ernst & Young, Steve lead a business and technology architecture practice for The World Bank Group in Eastern Europe and the Middle East.

 

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Doug Kiger

Manager, Special Projects

dkiger@newmarketwaste.com

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Doug joined the New Market Waste team in 2012 as a Customer Service Representative. While providing daily top service for our clients in their waste and recycling needs. Doug has grown into our Special Projects Manager. He oversees various projects throughout the year with the Sales and Account Management Department. He also assists in the equipment rental and purchases for existing and new clients. Before coming to New Market Waste, Doug spent 5 years in the Customer Service Management field. Doug graduated from the University of North Carolina at Charlotte with a degree in Marketing. Doug’s hope is to one day own a working farm with both animals and produce.

 

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Cynthia Anderson 

Senior Account Manager

canderson@newmarketwaste.com

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Cynthia joined the New Market Waste team in 2008 as a Senior Account Manager. She manages a portfolio of clients assisting with sustainability, right-sizing, price savings and efficiencies. Daily she negotiates vendor agreements, handles special projects, billing, reporting, customer service and any other customer requests. Cynthia came to us after 21 years at Waste Management. Cynthia excelled in her positions as Territory Manager, Customer Service Manager and Senior Account Manager. Her responsibilities included management of over 3,000 accounts and relationships including Duke Energy. Inducted twice into Waste Management’s Circle of Excellence is just one example of her dedication and commitment to the customer. Cynthia also served on the Board of Directors for Keep Gastonia Beautiful for 15 years. She served as Chairman of the Board of Directors for 2 years and was awarded Volunteer of the Year twice for her service. Cynthia has a Bachelor’s Degree in Social Work from Winthrop University. An avid fitness enthusiast, one of her goals in life was to complete a marathon. Cynthia has completed two half marathons so she feels as though she met her goal.

 

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Shelia Wood

Senior Account Manager

swood@newmarketwaste.com

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Shelia joined the New Market Waste team in 2008 as a Senior Account Manager. Shelia graduated from Clayton State University with a B.A. in Business Administration with an emphasis on Management. Shelia is responsible for managing, billing, reporting and customer service for a large portfolio of customers. She focuses on right sizing our customer’s waste programs and actively manages vendor pricing to achieve the maximum cost savings possible while ensuring excellent service. Shelia worked at Waste Management for over 13 years and was responsible for managing over 2900 accounts in seven counties for the Charlotte-Granite Quarry divisions. She was instrumental in managing these accounts and relationships such as S&D Coffee, Phillip Morris, Alcoa and Kimberly Clark. Shelia is a massive music fan and is proud to say that she has seen George Strait in concert 18 times and is ready for 18 more!

 

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Kelly McHugh

Senior Account Manager

kmchugh@newmarketwaste.com

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Kelly joined the New Market Waste team in May 2011 as a Senior Account Manager. Kelly has 18 years' experience in the industry and has brought a wealth of knowledge and experience to our team. Kelly currently manages a diverse group of clients including retail, security, manufacturing and food and hospitality. Kelly also has experience in various waste streams including, hazardous and non-hazardous and universal waste. Her commitment to customer satisfaction is visible in her daily activities. Kelly is originally from Pittsburgh and on Sundays, you can find her cheering the Pittsburgh Steelers on for the win!

 

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Jackie Dargavel

Senior Account Manager

jdargavel@newmarketwaste.com

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Jackie joined the New Market Waste team in 2008 as Accounts Payable Specialist. In her passion for customer and vendor relations, Jackie graduated into an Account Management position with New Market in 2010. Jackie graduated Cum Laude in 2008 from Queens University of Charlotte, where she earned a B.A. in English and Communications. When it comes to sports or games, Jackie can be considered the world’s most competitive human being. If she was not employed at New Market, she would move her family to the beach and become a professional bodysurfer.

 

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Lori ramsey

Senior Account Manager

lramsey@newmarketwaste.com

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Lori Ramsey began in 1996 with Chambers Waste working the scales. Soon after Chamber was bought by Allied Waste, Lori worked in the Customer Service department and dispatch. Lori was promoted to the Sales department as Sales Coordinator and later moved to Territory Manager and handled several management companies such as New Market Waste. Lori most recently worked for a firm in the waste management business before landing with NMWS. In her spare time, Lori enjoys hanging with her teenage son and thrift store shopping.

 

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Chris Joyner

Account Manager

cjoyner@newmarketwaste.com

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Chris joined the New Market Waste team in 2015 as a Customer Service Representative. She continued to gain valuable experience as the team’s Account Manager Coordinator from August 2016 through 2017. More recently, she has taken on an Account Manager role, finding sustainable solutions and driving savings for multiple accounts. Chris graduated from Bucknell University in 2012 with a degree in English as well as Animal Behavior. She previously worked with gorillas and orangutans at the National Zoo. Chris takes pride in providing the best possible care and experience to our customers, and enjoys working with a staff that shares the same goals of customer satisfaction!

 

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Donna Ahlum

Senior Bid Coordinator

dahlum@newmarketwaste.com

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Donna joined the New Market Waste team in 2007 as a Vendor Negotiation Representative. She works directly with our VP of Operations and is responsible for bidding garbage and recycling services for new customers which includes determining service levels needs. In addition, Donna works feverishly with our existing vendor network around the country to achieve the very best levels of service while maximizing the savings for our existing clients. Prior to New Market, Donna worked for 10 years as a Sales Rep for Browning Ferris Industries (now Allied Waste). Donna is proud to claim that she was the first new person that Rob Ryan, owner of New Market, met when he moved to Charlotte.

 

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John Hunke

Bid Coordinator

jhunke@newmarketwaste.com

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John joined the New Market team in February 2017 as a Customer Service Representative. After showing passion for excellent customer service and strengthening vendor relations, John transitioned into a Bidding Coordinator. John has over 9 years of customer service experience through various roles in a variety of industries. John graduated from Ohio University in 2009 with a Masters in Coaching Education and from the University of South Carolina in 2008 with a B.A. in Sports and Entertainment Management. John is passionate about his religion, family, and Gamecock athletics.

 

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Lindsay Mattingly

Account Manager Coordinator

lmattingly@newmarketwaste.com

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Lindsay joined the New Market Waste team in October 2016. She started as a customer service representative, learning a great deal about the business and assisting our clients with all their daily needs. Since then, she has taken on the role of the Account Manager Coordinator, assisting the Account Management team with detail-oriented tasks as well as consistently communicating with our customers and vendors to make sure all expectations are met. Lindsay graduated from High Point University with a degree in Human Relations. A fun fact about Lindsay is that she met and took a selfie with Bill Clinton.

 

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Danica Alden

Account Manager Coordinator

dalden@newmarketwaste.com

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Danica joined the New Market Waste team in 2014 as a Customer Service Representative. After learning the ins and outs of the industry and our company she grew into an Account Manager Coordinator role. In her current role she works directly alongside all our Account Managers as an additional support to our customer’s needs.  Prior to joining New Market Waste Solutions, Danica worked in property management and real estate sales. An interesting fact about Danica is that she once met Shaq in an elevator.

 

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Karen Blalock

CPA and Controller

kblalock@newmarketwaste.com

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Karen has been with New Market Waste Solutions, LLC since 2015.  She is a graduate of The University of Alabama and her experience includes both Big 4 public accounting and private industry.  Since joining New Market Waste Solutions, her focus has been improving financial processes including optimizing workflows, and vendor relationships.  Outside of work, Karen enjoys spending time with her family and Yellow Labrador Retriever, Mousse.

 

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Brittany Hullander

Accounts Receivable Manager

bhullander@newmarketwaste.com

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Brittany joined the New Market Waste team in 2009 as an Accounts Payable Specialist. After seven months, Brittany agreed to take the lead role in Accounts Receivable and has established an impressive relationship with our customers. Brittany graduated in 2008 from Queens University of Charlotte with a Business Marketing degree and Spanish concentration. She is currently working on her Master’s in Business Administration from Georgia Southern University and will graduate in August 2019. In her free time, Brittany loves to play soccer and will continue to play as long as her body will allow!

 

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Mike Kiernan

Financial Analyst

mkiernan@newmarketwaste.com

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Mike joined the New Market Waste team in 2013 as an Accounts Payable Specialist. Mike is working closely with our extensive network of garbage and recycling vendors around the country and in Canada. He graduated in 2006 from UNC Chapel Hill with a B.A. in Psychology.  Prior to joining the New Market Waste team, Mike worked for the past six years as an Assistant Golf Professional in the Charlotte area. An interesting fact about Mike is that he once spoke to Michael Jordan on the telephone.

 

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Katherine Blackwell

Financial Analyst

kblackwell@newmarketwaste.com

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Since joining the team in 2014 as an Accounts Payable Specialist, Katherine has also dabbled in Accounts Receivable, and enjoys developing relationships with both vendors & customers alike.  Her time spent in the waste/recycling industry has encouraged her to stress the importance of proper recycling practices to anyone willing (and unwilling) to listen. Katherine studied psychology at Western Carolina University, and moved to Charlotte after graduating in 2013. The mountains of North Carolina called her home in October 2017, so she now spends her time hiking, mountain biking, renovating her home with her fiancé, and working closely with her office assistant: a yellow tabby cat named Dexter Morgan. An interesting fact about Katherine is that she once considered a career in criminal psychology, but decided to binge-watch the ENTIRE (151 hour) collection of Forensic Files instead.

 

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Lisa Caldwell

Financial Analyst

lcaldwell@newmarketwaste.com

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Lisa has been with New Market Waste Solutions, LLC since 2017. She attended Computer Learning Center of Washington, specializing in Computerized Business Systems, graduating with a 4.0. She spent 13 years in the Communications Industry, focusing on process improvements, high volume production, helped with the launching of the SUA program, as well as the employee incentive program. Since coming to New Market Waste Solutions, she has been diligently working on improving the payment process, as well as contacting vendors to give them a more secure way of receiving payments. Outside of work, Lisa enjoys riding her Harley, spending time with her family, and long weekends at the beach.

 

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Crystal Kanter

Financial Analyst

ckanter@newmarketwaste.com

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A native from Milwaukee, Wisconsin; Crystal joined the New Market team in 2017. Crystal has brought 8 years of accounting/finance experience as well as previous customer service and sales experience to the table. Crystal has an Associate in Applied Science degree from MATC and is currently completing her B.S. in International Business from SNHU. Crystal is responsible for overseeing the financial aspect of a multitude of accounts and delivers an extensive amount of dedication and pride through her work. Crystal is married, with a daughter and has laid down roots in Fort Mill, SC.

 

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Kyle Privott

Kyle Privott

Financial Analyst

kprivott@newmarketwaste.com

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Kyle joined the New Market Waste team in the summer of 2017 as an Accounts Payable Specialist. He graduated from Virginia Tech in 2016 with a degree in Business Economics. Kyle has enjoyed building relationships with our vendors while learning the ins and outs of the waste management field. In his free time, he enjoys hanging out with his dog or being outdoors.

 

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Ann Morgan Fallaw

Financial Analyst

amfallaw@newmarketwaste.com

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Ann Morgan joined the New Market Waste team in March 2018 as an Accounts Payable Specialist. Since, she has enjoyed learning about the waste industry, forming new relationships and exercising her accounting skills. She graduated from Winthrop University in 2017 with a B.S. in Business Administration, concentrating in Healthcare Management. Ann Morgan is looking forward to growing within her career here at New Market Waste and plans to spend her free time exploring the city as a new resident. An interesting fact about Ann Morgan is that she was born into a musically talented family and has played the violin since age five.

 

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Sheldon Wood

Financial Analyst

sbwood@newmarketwaste.com

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Sheldon joined the New Market team in 2016 as an Accounts Payable Specialist. Since then, she has enjoyed building relationships with vendors, as well as relationships within the company.  Sheldon graduated from UNC Charlotte in 2015 with a B.S. in Business Administration and a concentration in Marketing. In her spare time, Sheldon loves to read and try new restaurants around Charlotte.

 

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Rawan Ghannam

Senior Systems Analyst

rghannam@newmarketwaste.com

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Rawan joined New Market Waste in 2016 and enjoys finding ways to improve New Market Waste’s process and efficiency. With an undergraduate degree in Chemistry and a MBA from Queens University, Rawan is an asset with her analytical mind and business knowledge. After beginning in the finance department, Rawan began her current role in 2018 working alongside Steve in improving the current technology solutions to enhance the experience for customers and vendors. Rare and far between Rawan is a true Charlottean as she was born and raised in Charlotte and has not resided anywhere else.

 

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Elizabeth Beltz

Systems Analyst & Financial Analyst

ebeltz@newmarketwaste.com

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Elizabeth joined the New Market Waste team in February 2018. Elizabeth graduated from Lehigh University in 2017 with a degree in English and a double minor in Graphic Design and Supply Chain Management. She has enjoyed learning about all aspects of the business and redesigning the current website. An interesting fact about Elizabeth is that she not only shares the same name, but also the same birthday as Queen Elizabeth II.

 

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Zenia Maestre

Financial Analyst

zmaestre@newmarketwaste.com

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Zenia also known as “Zee” is one of the new Accounts Payable Specialist to join the New Market Waste team as of December 2018. With her strong analytical and accounting skills she gained from working in different industries, such as Duke Energy and GE Capital. Zenia is looking forward to implementing her strengths and furthering her knowledge in learning the waste and recycling business. Zenia was raised in New York City better known as the “City That Never Sleeps!,” but is originally from Barranquilla, Colombia S.A. Outside of work, Zenia enjoys her quality time with her family and friends.

 

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Linda Swyt

Financial Analyst

lswyt@newmarketwaste.com

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Linda joined the New Market Waste team in the beginning of 2019.

 

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Michael Owens

Customer Service Representative

mowens@newmarketwaste.com

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Michael joined the New Market Waste team in early 2016 as a Customer Service Representative. Michael’s focus is on creating key relationships with customers and vendors to handle all day to day customer needs/concerns from scheduling service to helping resolve equipment repairs. He has also spearheaded the installation and management of container monitors and compactor systems. He brings over 16 years of customer service and inside sales experience and 5 years of commercial construction project management experience. After Hurricane Katrina, Michael spent many years in New Orleans to utilize his skills to help rebuild the city.

 

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Jake Sprayberry

Customer Service Representative

jsprayberry@newmarketwaste.com

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Jake joined the New Market Waste team in April of 2017 as a Customer Service Representative. He graduated from the University of North Carolina at Chapel Hill with a B.A. in Political Science. Jake started off in world of mortgage banking before eventually transitioning to the waste management field. Aside from servicing the needs of New Market Waste customers, Jake enjoys playing and watching a bevy of different sports, listening to music, and traveling across the country. 

 

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Caleb Wyckoff

Customer Service Representative

cwyckoff@newmarketwaste.com

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Caleb joined the New Market Waste team in March of 2018 as a Customer Service Representative. Before joining New Market Waste, Caleb was the Operations Manager with the Charlotte Independence. Caleb and his wife, Holly, reside in Waxhaw, and are expecting their first child in September 2018. An interesting a fact about Caleb is that he has waited on Peyton Manning, Marvin Harrison, and Jimmie Johnson (not all at once). I once played a song on stage with Mat Kearney.

 

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Jamie Hunter

Customer Service Representative

jhunter@newmarketwaste.com

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Jamie joined the New Market Waste team in February 2018 as a Customer Service Representative. New to the industry of waste management Jamie has enjoyed learning the details of the business. Jamie brings years of customer service experience from previous positions throughout her work history. Jamie’s motto is to treat others as she would like to be treated and this is reflected as she deals with all customers and vendors, internal and external. She has been an integral addition to the team as she brings exceptional service and a great attitude to the office. Growing up, Jamie traveled with her family to numerous cities and states supporting her dad and his team playing wheelchair basketball – the Carolina Tarwheels.

 

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Mary Weekley

Customer Service Representative

mweekley@newmarketwaste.com

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Mary joined the New Market Waste team in 2019. A Floridian that calls North Carolina home! Loves the outdoors. Always up for an adventure, mountains to the sea! I spend a lot of time on the soccer field, for my kids, not me! Avid animal lover and spend much of my free time pet sitting. Mary has punched a shark in the nose!

 

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24/7 Customer Support: 1-800-670-7747
request@newmarketwaste.com

Corporate Office:
2701 Coltsgate Road, Suite 100
Charlotte, NC 28211

(704) 632-9934 phone
(704) 632-9936 fax 

©2018 NMWS